listen/hear?

NPQ - Do You See What I See?:

"The findings we present in this article raise important questions on
accountability.

A nonprofit organization is accountable when it 'recognizes that it has made a promise to do something and accepted a moral and legal responsibility to do its best to fulfill that promise' (Brown & Moore, 2001, p. 570).

Part of being accountable may also include facilitating stakeholders' ability to monitor this promise fulfillment and being responsive to stakeholders' expectations and demands (Brown & Moore, 2001).

More than one third of agency mission statements in our study were explicit in their
desire to empower their clients. Although it is not necessarily essential, we assume that to be responsive and empowering nonprofit directors must listen to client needs.

Thus, the two groups come to share a similar perspective of the social context and, at the very least, share a similar vision for future program work. We find that the nonprofit directors to whom we talked may not be living up to the latter aspects of accountability if we consider their stakeholders to be disadvantaged individuals residing in their geographic community.(4)

The nonprofit directors did not share a similar perspective with the community residents on the local neighborhood context or on what services to add. " (more...)